Shipping policy
- Order Processing & Dispatch Once payment is confirmed, our team arranges packing and shipment within 1–3 working days. We prioritize careful handling to get your order on its way as quickly as possible.
- International Shipping & Delivery Timeline Standard overseas shipping generally takes 7–14 business days. Delivery windows are estimates and can shift due to regional logistics, customs clearance or local carrier schedules. Express shipping is available for selection on the checkout page for faster transit.
- Shipping Fees Shipping charges are dynamically calculated according to parcel weight and delivery location. All freight costs will be clearly shown before you complete payment, with no undisclosed surcharges.
- Customs Charges Cross-border parcels may be subject to import duties, taxes or clearance fees set by your local customs office. These fees are payable by the buyer. We suggest familiarising yourself with local import rules prior to purchase.
- Packaging & Shipping Insurance All orders are packed with durable, transit-ready packaging to reduce the risk of damage. Shipping insurance can be added at checkout for valuable orders, covering unexpected loss or damage during shipment.
- Receipt Check & Support Please examine the package upon arrival. If the outer packaging is broken, leaking or badly damaged, document the condition with photos and decline acceptance, then contact us straight away. Should you discover product issues after signing for the parcel, kindly contact our support team within 48 hours with supporting evidence. We will review your case and offer suitable resolutions.
- Enquiries Feel free to message our support team if you have concerns regarding shipment progress, customs clearance or delivery matters. We aim to respond and assist you efficiently.
We appreciate your trust. We work closely with reliable logistics partners to deliver a stable and secure shopping experience.